Zendesk Utils: A Helpful Extension for Zendesk Support
Zendesk Utils is a utility extension designed to enhance the functionality of the Zendesk Support platform. Developed by KJoones, this Chrome extension aims to fill in some gaps of the official Zendesk application, providing users with a more streamlined and efficient support experience.
One of the standout features of Zendesk Utils is the automatic refresh feature for Zendesk views. This ensures that users never miss a ticket by constantly updating their views in real-time. Additionally, the extension allows users to hide views that they may not need immediately, reducing clutter and improving workflow.
Another useful feature of Zendesk Utils is the ability to see who is currently editing a ticket. This prevents users from accidentally replying to a ticket while someone else is already handling it, avoiding any potential confusion or duplicate responses.
The extension also offers convenient access to the Zendesk Statuspage, allowing users to easily check the system's status directly from the right-click menu of their browser. Additionally, users can quickly close all Zendesk tabs with just a few clicks, saving time and improving productivity.
It's important to note that ZendeskUtils is an independent extension and is not affiliated with Zendesk or their partners. It is created solely for functional purposes and any changes to the Zendesk platform may affect its performance. Users are encouraged to provide feedback to the developer if they encounter any issues.
Overall, Zendesk Utils is a valuable extension for Zendesk Support users, providing useful features that enhance productivity and streamline support processes.
